Office Administration Certificate

Office Manager

Become an Office Administrator!

Begin your career as an Office Administrator, or upgrade your skills, by enrolling in our Office Administration Certificate. We start by teaching you how to operate the most in-demand MS Office software applications. Furthermore, you’ll learn proven human resource management skills and techniques to be able to oversee personnel.

To help ensure you are the most prepared applicant for available jobs, we train you in career planning, resume development, and interview skills.

Finally, strengthen your keyboarding and writing skills to operate as effectively as possible once you’re in the workplace.

By taking the Office Administration Certificate, you will be on your path to management success!

The Office Administration Certificate was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

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Course Overview

  • Learn how to operate the most in-demand Microsoft Office programs
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  • Understand proven Human Resource Management skills
  • Use effective career planning, resume development, and interview skills
  • Master keyboarding
  • Communicate effectively in the business environment
  • Perfect customer service skills

BMD110 - Word Processing Core
This course introduces students to word processing and to Microsoft Word. It helps to develop skills in creating and manipulating highly functional documents.

BMD120 - Spreadsheets
This course introduces students to spreadsheets and to Microsoft Excel. You will learn how to work with different types of documents using a variety of core and intermediate features to create and edit professional-looking spreadsheets for a variety of purposes and situations. It also helps to develop skills in creating and manipulating highly functional spreadsheets.

BMD150 - Email, Scheduling, & Calendars
This course introduces students to email and to Microsoft Outlook. It helps to develop skills in managing email, calendars, contacts, and tasks.

BMD160 - Business Language & Communication Skills
This course introduces students to business English and the communication in a business environment.

BMD165 - Business Writing
This course is designed to provide students with all of the information and practice they need to communicate effectively in the business world. Business Writing features a stronger focus on technology with a new chapter on drafting messages for electronic media, new cutting-edge business content including social media and e-portfolios which focuses on grammar, vocabulary, and writing. You’ll discover how business communication differs from personal and social communication, and you’ll see how today’s companies are using blogs, social networks, podcasts, virtual worlds, wikis, and other technologies.

BMD400 - HR: Managing Strategic Human Resources
This Course introduces and provides students and practicing managers with a concise and thorough review of essential HR management concepts-including fundamental practices, methods, topics, and relevant legal findings. It offers opportunities to develop interpersonal skills and contribute to effective functioning in different organizational settings.

BMD450 - HR: Human Relations in Organizations
This course emphasizes work-related features, developing the foundations of individual effectiveness and healthy successful relationships in the workplace. Human Relations shows you how you can become more effective in your work and personal life through knowledge and skill in human relations.

BMD175 - Office Procedures & Records Management
This course introduces students to positive workplace values and various strategies and techniques to maximize productivity and efficiency in the workplace. Further, this course introduces students to systems related to managing record and office procedures as it applies to office machines and protocols.

BMD180 - Customer Relationship Management
This course introduces students to customer relationship management and establishes the importance of customer service in relations to sales and business.

BMD190 - Records Management
This course introduces students to systems related to managing records and office procedures as it applies to office machines and protocols.

GEN200 - Job Search and Career Planning
This course introduces strategies for planning a career including strength analysis, resume building and interview skills improvement.

By taking our courses, you can qualify for the following positions:

  • Administrative Assistant
  • Administrative Officer
  • Administrative Services Coordinator
  • Liaison Officer
  • Office Administrator
  • Office Manager
  • Office Services
  • College Admissions Officer
  • Customer Service Representative
  • Secretary
  • Personal Assistant
  • Executive Assistant

Source:  Government of Canada

Admission Requirements:

  • Applicants must have completed grade 12 or equivalent, or have mature student status (at least 19 years old).
  • Applicants whose primary language is not English must also achieve a minimum of 60% on the CCC language assessment prior to enrolling.
  • Program admission requirements may not be waived by the student or the institution.


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Contact Information
Career City College
Kelowna Campus
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