Hospitality Management Diploma
Take the first step towards your career in hospitality and tourism!
Throughout Canada, there is a great need for competent professionals who have the potential to work in the hospitality and tourism industry.
Offered in collaboration with the American Hotel & Lodging Association (AHLA), this program delivers two diplomas and a certificate, more than preparing you to fill the many hospitality and tourism positions currently open.
Upon graduation, you will be well prepared for a successful career in various settings, including hotels, motels, resorts, restaurants, casinos, convention centres, cruise ships, and more!
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Is Our Hospitality Management Diploma Right for You?
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Program Highlights
Discover What Makes Our Program Different
Hospitality Management Diploma Career Outcomes
$30/hour
43,400
*according to the Job Bank of Canada
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Online Learning
Flexible Schedules
Financial Assistance
Accelerated Programs
*Financial assistance may be available to eligible students only.
Course Overview
✔ Demonstrate the knowledge and foundation skills to work as a hospitality, service industry professional.
✔ Outline customer service and solutions that anticipate as well as organizational expectations, standards and objectives.
✔ Demonstrate skills for marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
✔ Explain business and revenue models and basic accounting, budgeting, financial and administration skills to support the effective management and operation of various organizations delivering hospitality services and products.
✔ Explain the relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
✔ Outline appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
✔ Explain how to keep current with hospitality trends and issues and interdependent relationships in the broader tourism industry sectors to improve work performance.
✔ Demonstrate leadership, teamwork, conflict and relationship management skills and tools.
✔ Outline how to respond to issues and dilemmas arising in delivering hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Courses
- The Lodging and Food Service Industry
This course is designed to prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in various businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.
- Supervision in the Hospitality Industry
This course introduces students to the supervisory skills needed to succeed in a career in hospitality. Students will learn procedures for managing conflict; expanded information on motivation, including a discussion of onboarding; new information on the role of technology and social media in recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.
- Convention Management and Service
This course is an invaluable resource that will enable students and hospitality professionals to stay up-to-date in the ever-changing meetings and conventions industry. This course offers students practical insight into various types of meetings and conventions, the types of organizations that stage these events, and how to reach and sell to this important group segment. Moreover, students will learn in detail the various aspects of convention service and how to ensure that an event flows smoothly.
- Leadership and Management in the Hospitality Industry
With this course, students will learn how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. This course provides an understanding of diversity and cultural change. Practical information prepares future leaders to put quality management tools into action to enhance guest service and increase profitability while simultaneously helping them achieve a great deal of personal satisfaction in their work lives.
- Managing Front Office Operations
This course presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, particularly concerning the planning and evaluation of front office operations and human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.
- Managing Housekeeping Operations
This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.
- Managing Hospitality Human Resources
Students will learn the skills required by hospitality professionals starting with employment laws and applications, job analysis and job design, recruiting and selection, and managing and retaining qualified employees. Orientation and socialization, training and development, evaluating employee performance, compensation and benefits administration, and labour unions will also be introduced, together with turnover, discipline and exits.
- Hospitality Sales and Marketing
This course is designed to provide students with accurate and authoritative information, as well as a basic understanding of sales and marketing in the hospitality industry. Students will be introduced to proven marketing strategies and examine how these strategies are successfully implemented in marketing hospitality services and products. Students will be provided with a clear understanding of internal marketing and sales, as well as advertising, public relations and publicity.
- Revenue Management
This course will give students a basic understanding of the revenue management process. It addresses the proper use and importance of revenue management in hospitality operations and describes the wide range of elements that must be considered to use revenue management effectively.
- Security and Loss Prevention Management
This course examines the issues surrounding the need for individualized hotel security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines the Occupational Health and Safety Act (OHSA) regulations that apply to lodging properties both in the USA and Canada.
- Managing Service in Food and Beverage Operations
This course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students will be introduced to responsible alcohol service, menu development, sanitation, safety, security, health and legal issues, and labour and revenue control considerations. In addition, students will be given an insight into the major market segments of onsite food and beverage operations.
- Hotel and Restaurant Accounting
This course is designed to provide students with a clear view of the major changes taking place in the processing of financial information that characterizes 21st-century accounting. Students will learn the professional business vocabulary and financial skills required in the hospitality industry. Because profits are essential to the survival and growth of any business, students will become aware of how accounting provides information to owners and management so they can make prudent, intelligent business decisions.
Prerequisites
- ✔ Applicants must have completed grade 12 or equivalent or have mature student status (at least 19 years old). Applicants must demonstrate English proficiency through prior education in English at grade 10 level or higher or through an English language assessment (IELTS 5.5 or equivalent). The approximate equivalent to other English evaluation tests may include Cambridge, Canadian Language Benchmarks, CELPIP, TOEFL, Track Test (CEFR), and others.
Job Opportunities
By taking our program, you can qualify for the following positions:
✔ Accounting Bookkeeper
✔ Assistant Hotel Manager
✔ Bed and Breakfast Assistant
✔ Front Desk Manager
✔ Guest house Assistant
✔ Hotel Worker
✔ Reservations Manager
✔ Seasonal Resort Worker
✔ Ski Resort Worker
✔ Tourist Home Assistant
*Source: Government of Canada
Student Success Stories
I highly recommend Career City College. The instructors are informative, helpful, and very quick to respond if you ever have a concern or a question that needs to be answered. The courses are outlined clearly on the tasks that need to be completed. The information provided helped me grow and learn new things that will help me in my career search. Thank you to Career City College for pushing me and thank you to all the wonderful instructors and staff that helped me along the way! Just an overall positive experience!
Great staff, informative course material, this has been one of the most important moments in my re-education. Thanks to all that helped me directly and indirectly. I recommend this college for the great teaching from step one to the final step. Staff always helped when stuck or unsure of the steps to be taken. By far one of the best experiences while being educated. Thanks again to everyone! Keep up the exceptional work!
I just finished my Accounting & Bookkeeping course at Career City College. This was the best decision I have ever made. Great program!!! The instructors (specially Phillip Allums and Kerresa Wright) went above and beyond to help me during my journey, replying to my e-mails on time and calling regularly to follow up with my studies and keep me motivated. If you want to invest in your future, Career City College is the way to go. It is definitely worth every cent!!! Thank you instructors and staff!!!
Wonderful courses. Staff are very friendly and always willing to help if you are ever unsure or stuck in an area. Lots of tools provided to help you. I always had questions, and the teachers responded quickly and provided documents to help you practice as well as understand the materials more. It is also such a positive, encouraging environment. Had a really pleasant time doing studies here.
I would highly recommend this college . the teachers go above and beyond with one on one training , they go into depth on helping there students succeed in any industry. I cant thank you guys enough on the skills i now have in my industry of business. I will definitely recommend you guys to my friends and family.
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