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Hospitality Management Diploma

Enroll in our online Hospitality Management Diploma program to further your career today!

Take the first step towards your career in hospitality and tourism!

The demand for skilled hospitality professionals is soaring throughout Canada. Whether you work in bustling city hotels or serene resorts, our program teaches hospitality management, emphasizing the importance of integrated marketing communications.

The curriculum includes studying the principles of event planning, organizing, managing, and executing a catered special event, ensuring you gain practical experience in event management.

Offered in collaboration with the American Hotel & Lodging Association (AHLA), our online Hospitality Management Diploma program delivers two diplomas and a certificate, meaning you will be well-prepared for a successful career in various settings, including hotels, motels, resorts, restaurants, casinos, convention centers, cruise ships, and more!

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How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?
How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?

I understand that by submitting this form, I consent to be contacted by email, phone, text message, or any other form of communication by Career City College. My consent can be withdrawn at any time.

Online Courses
Designated Programs
Financial Assistance Available

Is Our Hospitality Management Diploma Program Right for You?

You Should Apply If

You are a good communicator
You have strong problem-solving skills
You enjoy working with others
You are a natural leader

Hospitality Management Diploma Career Outcomes

Average Wage (Canada: 2021-2022)

$36/hour

Number of Job Openings (Canada: 2022-2031)

45,500

Source: Job Bank of Canada

Are You Career Training Ready?

Take Career City College’s Career Training Readiness Quiz to Find Out!

This fun quiz takes 3-minutes to complete and provides you with a personalized report! Learn your strengths, social styles, and what training and positions you’re best suited for.

Why Choose Career City College?

We Guarantee Our Resources, Guidance, And Support Until You Are Successfully And Gainfully Employed

Online Learning

Learn from anywhere in Canada with online courses.

Flexible Schedules

Start studying when you want with monthly program start dates.

Financial Assistance

Get assistance in finding financial aid and payment options.*

Accelerated Programs

Enter the workforce faster with accelerated programs that focus on the essentials.

*Financial assistance is available for students who qualify. To determine your eligibility, please contact our Admissions Department.

Course Overview

✔ Demonstrate a deep understanding of the hospitality and tourism industry, equipped to work as a hospitality management professional.

✔ Outline customer service and solutions that anticipate as well as organizational behaviour standards and objectives.

✔ Demonstrate skills for marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

✔ Explain business and revenue models and basic accounting, budgeting, financial and administration skills to support the effective management and operation of various organizations delivering hospitality services and products.

✔ Explain the relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

✔ Outline appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and measure the effectiveness of hospitality management operations.

✔ Stay current with hospitality and tourism industry trends, enhancing work performance and fostering interdependent relationships.

✔ Exhibit leadership qualities and manage team dynamics professionally, promoting ethical practices and sustainability within the hospitality management industry.

✔ Outline how to respond to issues and dilemmas in delivering hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Courses

  • The Lodging and Food Service Industry

This course is designed to prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in various businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.

  • Supervision in the Hospitality Industry

    This course introduces students to the supervisory skills needed to succeed in a career in hospitality. Students will learn procedures for managing conflict; expanded information on motivation, including a discussion of onboarding; new information on the role of technology and social media in recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.

  • Convention Management and Service

    This course is an invaluable resource that will enable students and hospitality professionals to stay current in the ever-changing meetings and conventions industry. We offer students practical insight into various types of meetings and conventions, the types of organizations that stage these events, and how to reach and sell to this important group segment. Moreover, students will learn the various aspects of convention service and how to ensure an event flows smoothly.

  • Leadership and Management in the Hospitality Industry

    This course teaches students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. It also provides a sense of diversity and cultural change. Practical information prepares future leaders to implement quality management tools to enhance guest service and increase profitability while helping them achieve great personal satisfaction in their work lives.

  • Managing Front Office Operations

    This course presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, particularly concerning the planning and evaluation of front office operations and human resources management. Front office procedures and management are placed within a hotel’s overall operation.

  • Managing Housekeeping Operations

    This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.

  • Managing Hospitality Human Resources

    This course provides an overview of human resource management and its critical role in the hospitality and tourism industry. Students will learn the skills hospitality professionals require, starting with employment laws and applications, job analysis and design, recruiting and selection, and managing and retaining qualified employees. Orientation and socialization, training and development, employee performance evaluation, compensation and benefits administration, labour unions, turnover, discipline, and exits will also be introduced.

  • Hospitality Sales and Marketing

    This course is designed to provide students with accurate and authoritative information and a basic understanding of sales and marketing in the hospitality industry. Students are introduced to proven marketing strategies and examine how these strategies apply to marketing hospitality services and products. We also provide students with a clear understanding of internal marketing, sales, advertising, public relations, and publicity.

  • Revenue Management

    This course will give students a basic understanding of the revenue management process. It addresses the proper use and importance of revenue management in hospitality operations and describes the wide range of elements that must be considered to use revenue management effectively.

  • Security and Loss Prevention Management

    This course examines the need for individualized hotel security programs, a wide variety of security and safety equipment and procedures, guest protection and internal security for asset protection, risk management and loss prevention issues, and the Occupational Health and Safety Act (OHSA) regulations that apply to lodging properties in the USA and Canada.

  • Managing Service in Food and Beverage Operations

    This course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students will be introduced to responsible alcohol service, menu development, sanitation, safety, security, health and legal issues, and labour and revenue control considerations. In addition, students will be given an insight into the major market segments of onsite food and beverage management operations.

  • Hotel and Restaurant Accounting

    This course is designed to give students a clear view of the significant changes in financial information processing that characterize 21st-century accounting. Students will learn the professional business vocabulary and financial management skills required in the hospitality industry. Because profits are essential to the survival and growth of any business, students will become aware of how accounting provides information to owners and management so they can make prudent, intelligent business decisions.

Prerequisites

  • ✔ Applicants must have completed grade 12 or equivalent or have mature student status (at least 19 years old). Applicants must demonstrate English proficiency through prior education in English at grade 10 level or higher or through an English language assessment (IELTS 5.5 or equivalent). The approximate equivalent to other English evaluation tests may include Cambridge, Canadian Language Benchmarks, CELPIP, TOEFL, Track Test (CEFR), and others.

Job Opportunities

After graduating from our online Hospitality Management Diploma program, you will be able to embark on an exciting journey that promises unique experiences and the opportunity to travel and earn money along the way.

  • Assistant Hotel Manager: Assist in managing daily operations, ensuring guest satisfaction through excellent interpersonal skills, and supporting staff.
  • Bed and Breakfast Assistant: Help with day-to-day tasks, host guests, and maintain a welcoming environment.
  • Front Desk Manager: Oversee front desk operations, manage reservations, and deliver an exceptional guest experience.
  • Guest House Assistant: Support guest house operations, assist guests with their needs, and ensure a comfortable stay.
  • Hotel Worker: Perform housekeeping, maintenance, and guest assistance to ensure smooth hotel operations.
  • Reservations Manager: Handle booking processes, coordinate with guests, and optimize reservation systems.
  • Seasonal Resort Worker: Perform duties during peak seasons, assist guests, and support resort activities.
  • Ski Resort Worker: Help guests, maintain ski facilities, and ensure a safe and enjoyable slope experience.
  • Tourist Home Assistant: Aid in managing tourist accommodations, assisting visitors, and ensuring a pleasant stay.

 

Source: Government of Canada

 

Ready to Start Your Career in Hospitality & Tourism?

Frequently Asked Questions

Make Informed Decisions, Clarify Any Doubts, And Ensure You Have The Best Possible Experience

Career City College is designated by the Private Training Institutions Branch (PTIB). Career City College has also been granted an Education Quality Assurance (EQA) designation, indicating our career college meets or exceeds provincial government standards for quality assurance and consumer protection. Furthermore, Career City College is a proud member of the National Association Of Career Colleges (NACC), ensuring our college meets the highest regulatory standards. These designations serve as a testament to our commitment to providing high-quality education, relevant training, and practical skills that prepare our students for successful careers.

Yes, all of Career City College’s programs are available online.

Yes, Career City College offers financial aid to its students. Our Career Advisors will also assist you in discovering what scholarships may be available to you based on your circumstances. Please note that financial assistance is available for students that qualify. To determine your eligibility, please contact our Admissions Department.

At Career City College, we prepare our students for successful careers through hands-on training, an industry-aligned curriculum, and real-world experience. Our instructors are industry professionals, and our programs are designed with input from industry experts to ensure our graduates have the skills and knowledge employers are looking for. We also offer one-on-one career services to help students with job search strategies, resume writing, and interview skills.
At Career City College, you’ll experience several benefits that set us apart from other colleges. You can learn from anywhere in Canada with our online courses, providing flexibility and convenience. Our one-on-one instructional sessions with your teachers ensure you receive personalized attention, and our monthly program start dates allow you to begin studying when you’re ready. In addition, our program courses equip you with essential job-preparedness skills, and we offer assistance in finding financial aid and payment options (if eligible). Finally, our accelerated programs focus on the essentials, helping you enter the workforce faster.
Certainly! Career City College’s online programs let you learn from anywhere in Canada, allowing you to study at your own pace and on your own schedule.

Yes, this program is structured for self-paced learning. However, you must adhere to the set timeline to complete the program on time. If you have any questions or need to catch up on your studies, our teachers will assist you.

Yes, you’ll need a computer to access the online courses. Additional materials are also necessary to complete the course. Please fill out the request info form to receive a comprehensive list from one of our team members.

The exact cost of the diploma can be obtained by contacting us. Please fill out the request info form, and a Career Advisor will discuss the program’s tuition details with you.

Student Success Stories

Jolene Webb

The experience with Career City College was so positive and beneficial for my career path. The course structure and access process was excellent and I truly appreciated all the information and content offered. At first I was hesitant if I could complete the courses in the allotted time but once I started the worry subsided and the process was very attainable. The staff and instructors were all very helpful and only a phone call or email away. The entire process was very positive and fulfilling. Thank you Career City College for being part of my successful career path.

Jessica James

I highly recommend Career City College. The instructors are informative, helpful, and very quick to respond if you ever have a concern or a question that needs to be answered. The courses are outlined clearly on the tasks that need to be completed. The information provided helped me grow and learn new things that will help me in my career search. Thank you to Career City College for pushing me and thank you to all the wonderful instructors and staff that helped me along the way! Just an overall positive experience!

William May

Great staff, informative course material, this has been one of the most important moments in my re-education. Thanks to all that helped me directly and indirectly. I recommend this college for the great teaching from step one to the final step. Staff always helped when stuck or unsure of the steps to be taken. By far one of the best experiences while being educated. Thanks again to everyone! Keep up the exceptional work!

Jacira Rocha Fortes

I just finished my Accounting & Bookkeeping course at Career City College. This was the best decision I have ever made. Great program!!! The instructors (specially Phillip Allums and Kerresa Wright) went above and beyond to help me during my journey, replying to my e-mails on time and calling regularly to follow up with my studies and keep me motivated. If you want to invest in your future, Career City College is the way to go. It is definitely worth every cent!!! Thank you instructors and staff!!!

Bailey Riza

Great school especially for mature students who are working part time or have families. You can work at your pace and set your schedule. The instructors were easy to work with and the quality of the education was good as well.

Monique Carignan

Friendly staff. Really good program if you are working as well as wanting to take courses. you work on your own time and create your own schedule. would recommend!

Shayley McKee

Teachers were very helpful and so understanding. I had a rough year in my personal life & my teachers never gave up on me.

Emkay Kolsto

Wonderful courses. Staff are very friendly and always willing to help if you are ever unsure or stuck in an area. Lots of tools provided to help you. I always had questions, and the teachers responded quickly and provided documents to help you practice as well as understand the materials more. It is also such a positive, encouraging environment. Had a really pleasant time doing studies here.

Akeem Stewart

I started looking at online accounting courses and I found Career City College. My experience with the course was great. I was reassured along the way and the teachers were very helpful.. I am very pleased with the school and course and my overall experience!

SaintPeter Ori

Friendly and helpful staff. The courses are customized to meet the demands in the labour market. I found the courses very relevant in my job. It was an investment I was happy I made.

Brittany Spooner

I had a great experience with Career City College. The instructors were amazing and the course material was great.

Michael Loewen

Great instructors and staff. Great program!

Sabine W.

Very friendly staff and teachers! I went through a couple staff changes that slowed my studies down a bit, but this is not worth taking a star away from my rating. The career adviser is absolutely amazing and very fast in responding to emails.

Diana Padrigo Thambiaiah

Had a great learning experience. All the staff are very involved and supportive. I would recommend this school if you’re looking to upgrade your skills.

Aaron Husak

I would highly recommend this college . the teachers go above and beyond with one on one training , they go into depth on helping there students succeed in any industry. I cant thank you guys enough on the skills i now have in my industry of business. I will definitely recommend you guys to my friends and family.

Danika Breckenridge

Wonder place, wonderful people ❤

Manvir

Great hands-on learning experience

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We’re Here to Help

Fill out the form below to request more information, and one of our skilled Career Advisors will be in touch with you shortly. They can help advise you on career paths, provide program information, reserve you a seat, and process your application.

How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?
How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?

I understand that by submitting this form, I consent to be contacted by email, phone, text message, or any other form of communication by Career City College. My consent can be withdrawn at any time.