Hospitality Management Diploma
Enroll in our online Hospitality Management Diploma program to further your career today!
Take the first step towards your career in hospitality and tourism!
The demand for skilled hospitality professionals is soaring throughout Canada. Whether you work in bustling city hotels or serene resorts, our program teaches hospitality management, emphasizing the importance of integrated marketing communications.
The curriculum includes studying the principles of event planning, organizing, managing, and executing a catered special event, ensuring you gain practical experience in event management.
Offered in collaboration with the American Hotel & Lodging Association (AHLA), our online Hospitality Management Diploma program delivers two diplomas and a certificate, meaning you will be well-prepared for a successful career in various settings, including hotels, motels, resorts, restaurants, casinos, convention centers, cruise ships, and more!
Is Our Hospitality Management Diploma Program Right for You?
You Should Apply If
Program Highlights
Discover What Makes Our Program Different
Hospitality Management Diploma Career Outcomes
$36/hour
45,500
Source: Job Bank of Canada
Is a Career in Hospitality Management Right for You?
Take the Career City College “Hospitality Management Career Training Readiness Quiz” to Find Out!
This fun quiz takes 3-minutes to complete and provides you with a personalized report! Learn your strengths, social styles, and what training and positions you’re best suited for.
Why Choose Career City College?
We Guarantee Our Resources, Guidance, And Support Until You Are Successfully And Gainfully Employed
Online Learning
Flexible Schedules
Financial Assistance
Accelerated Programs
*Financial assistance is available for students who qualify. To determine your eligibility, please contact our Admissions Department.
Course Overview
✔ Demonstrate a deep understanding of the hospitality and tourism industry, equipped to work as a hospitality management professional.
✔ Outline customer service and solutions that anticipate as well as organizational behaviour standards and objectives.
✔ Demonstrate skills for marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
✔ Explain business and revenue models and basic accounting, budgeting, financial and administration skills to support the effective management and operation of various organizations delivering hospitality services and products.
✔ Explain the relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
✔ Outline appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and measure the effectiveness of hospitality management operations.
✔ Stay current with hospitality and tourism industry trends, enhancing work performance and fostering interdependent relationships.
✔ Exhibit leadership qualities and manage team dynamics professionally, promoting ethical practices and sustainability within the hospitality management industry.
✔ Outline how to respond to issues and dilemmas in delivering hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Courses
- BMH261 – The Lodging and Food Service Industry
This course is designed to prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in various businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.
- BMD472 – Supervision in the Hospitality Industry
This course introduces students to the supervisory skills needed to succeed in a career in hospitality. Students will learn procedures for managing conflict; expanded information on motivation, including a discussion of onboarding; new information on the role of technology and social media in recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.
- BMH387 – Convention Management and Service
This course is an invaluable resource that will enable students and hospitality professionals to stay current in the ever-changing meetings and conventions industry. We offer students practical insight into various types of meetings and conventions, the types of organizations that stage these events, and how to reach and sell to this important group segment. Moreover, students will learn the various aspects of convention service and how to ensure an event flows smoothly.
- BMH338 – Leadership and Management in the Hospitality Industry
This course teaches students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. It also provides a sense of diversity and cultural change. Practical information prepares future leaders to implement quality management tools to enhance guest service and increase profitability while helping them achieve great personal satisfaction in their work lives.
- BMH250 – Managing Front Office Operations
This course presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, particularly concerning the planning and evaluation of front office operations and human resources management. Front office procedures and management are placed within a hotel’s overall operation.
- BMH304 – Managing Housekeeping Operations
This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.
- BHM100 – Managing Hospitality Human Resources
This course provides an overview of human resource management and its critical role in the hospitality and tourism industry. Students will learn the skills hospitality professionals require, starting with employment laws and applications, job analysis and design, recruiting and selection, and managing and retaining qualified employees. Orientation and socialization, training and development, employee performance evaluation, compensation and benefits administration, labour unions, turnover, discipline, and exits will also be introduced.
- BMH374 – Hospitality Sales and Marketing
This course is designed to provide students with accurate and authoritative information and a basic understanding of sales and marketing in the hospitality industry. Students are introduced to proven marketing strategies and examine how these strategies apply to marketing hospitality services and products. We also provide students with a clear understanding of internal marketing, sales, advertising, public relations, and publicity.
- BMH333 – Revenue Management
This course will give students a basic understanding of the revenue management process. It addresses the proper use and importance of revenue management in hospitality operations and describes the wide range of elements that must be considered to use revenue management effectively.
- BMH478 – Security and Loss Prevention Management
This course examines the need for individualized hotel security programs, a wide variety of security and safety equipment and procedures, guest protection and internal security for asset protection, risk management and loss prevention issues, and the Occupational Health and Safety Act (OHSA) regulations that apply to lodging properties in the USA and Canada.
- BMH349 – Managing Service in Food and Beverage Operations
This course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students will be introduced to responsible alcohol service, menu development, sanitation, safety, security, health and legal issues, and labour and revenue control considerations. In addition, students will be given an insight into the major market segments of onsite food and beverage management operations.
- BMH357 – Hotel and Restaurant Accounting
This course is designed to give students a clear view of the significant changes in financial information processing that characterize 21st-century accounting. Students will learn the professional business vocabulary and financial management skills required in the hospitality industry. Because profits are essential to the survival and growth of any business, students will become aware of how accounting provides information to owners and management so they can make prudent, intelligent business decisions.
Prerequisites
✔Applicants must have completed grade 12 or equivalent or have mature student status (at least 19 years old).
✔Applicants must demonstrate English proficiency through any one of the following:
- Completion of grades 9-11, including English 11 with a grade of ‘C’ or higher from a country where English is one of the principal languages; or
- Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction; or
- Provide verified results for one of the English language proficiency tests listed below. Test results must be dated no more than two years before the start date of
the program.- IELTS Academic: overall score of 5.5 or higher.
- CAEL Test: overall score of 40 or above
- Duolingo English Test: overall score of 95 or above
- TOEFL iBT – 46 or above
- CELPIP: Minimum scores – Listening-6 Speaking-6 Reading-5 Writing-5
- Eiken – Pre-1
- Cambridge FCE+ – 160 or C | Cambridge Linguaskill – B2 or above
- PTE – 43 or above
- iTEP Academic – 3.5 or above
Job Opportunities
After graduating from our online Hospitality Management Diploma program, you will be able to embark on an exciting journey that promises unique experiences and the opportunity to travel and earn money along the way.
- Assistant Hotel Manager: Assist in managing daily operations, ensuring guest satisfaction through excellent interpersonal skills, and supporting staff.
- Bed and Breakfast Assistant: Help with day-to-day tasks, host guests, and maintain a welcoming environment.
- Front Desk Manager: Oversee front desk operations, manage reservations, and deliver an exceptional guest experience.
- Guest House Assistant: Support guest house operations, assist guests with their needs, and ensure a comfortable stay.
- Hotel Worker: Perform housekeeping, maintenance, and guest assistance to ensure smooth hotel operations.
- Reservations Manager: Handle booking processes, coordinate with guests, and optimize reservation systems.
- Seasonal Resort Worker: Perform duties during peak seasons, assist guests, and support resort activities.
- Ski Resort Worker: Help guests, maintain ski facilities, and ensure a safe and enjoyable slope experience.
- Tourist Home Assistant: Aid in managing tourist accommodations, assisting visitors, and ensuring a pleasant stay.
Source: Government of Canada
Program Tuition
Our Hospitality Management Diploma program is available for the following price.
Domestic Student
$16,950.00 (including GST)
International Student
$31,658.00 (including GST)
Please visit our finance page to learn more about the many options that can help fund your education.
Frequently Asked Questions
Make Informed Decisions, Clarify Any Doubts, And Ensure You Have The Best Possible Experience
Career City College is designated by the Private Training Institutions Regulatory Unit (PTIRU). Career City College has also been granted an Education Quality Assurance (EQA) designation, indicating our career college meets or exceeds provincial government standards for quality assurance and consumer protection. Furthermore, Career City College is a proud member of the National Association Of Career Colleges (NACC), ensuring our college meets the highest regulatory standards. These designations serve as a testament to our commitment to providing high-quality education, relevant training, and practical skills that prepare our students for successful careers.
Yes, we have a dedicated FAO team to help guide students on their financial needs. Our Career Advisors will also assist you in discovering what scholarships may be available to you based on your circumstances. Please note that financial assistance is available for students that qualify. To determine your eligibility, please contact our Admissions Department.
Yes, this program is structured for self-paced learning. However, you must adhere to the set timeline to complete the program on time. If you have any questions or need to catch up on your studies, our teachers will assist you.
Yes, you’ll need a computer to access the online courses. Additional materials are also necessary to complete the course. Please fill out the request info form to receive a comprehensive list from one of our team members.
The exact cost of the diploma can be obtained by contacting us. Please fill out the request info form, and a Career Advisor will discuss the program’s tuition details with you.
Student Success Stories
Skylyn Mundell
I recently took the Business Management in Accounting program and was very pleased with everything! I learned a lot and the professors were very helpful and supportive, they made sure they made the time to help if needed and the course outline was laid out perfectly!
Sarah
I had a great experience with Career City College! I took the accounting/bookkeeping course and absolutely loved it. I could do it on my own time while still working to be able to pay the bills. They were always there and ready/willing to help if I was stuck on anything. The program was explained very well and the classes weren’t boring whatsoever. I also moved on to get the job that I wanted as an accounting tech and absolutely love it. Very thankful for this experience!
Tanya
As I have an auditory learning disability and eager to learn about the office administrator course. Career City College were able to accommodate with a voice reader that read the information with ease. Which made learning a lot easier.
Hailee Hearn
I can’t say enough good things about Career City College & the staff!! I called up one day interested in a complete different program than I am taking & if it wasn’t for my career advisor; I would never have known about the human resource management program. She listened to my issues with finding work after school & having small kids & she matched the most perfect program & future career to my needs. That stood out the most being a mom! It’s also a bonus I don’t have to go to school, find daycare & still have time for my kids with doing my schooling from home. I will always highly recommend this school!
Daliborka
I completed the Accounting Bookkeeping Certificate at Career City College through the fully online program. It was an excellent way for anyone wanting to study and continue to work at the same time. The course modules were laid out well and everything was easy to understand. Anytime I had problems that stumped me, all my instructors were just an email away and able to help me. The course teaches the basics needed to become an employable bookkeeper. Since graduating I have started my own business and already have three clients. I would highly recommend Career City College.
Stepfanie H
I wasn’t sure about doing an online course but the instructors made it very easy for me and I graduated with honours! 😊
Irena T
I finished the Office Asministration course. The course overally wasn’t too complicated. Software learning was a real fun. All instructors are nice. They checked on me regularly. Separately I want to thank City Career College for supporting me as a Ukrainian with a great scholarship. I believe my certificate will start a new career in Canada🙂
Julia Harms
Awesome staff! Definitely did the right choice to do my Accounting & Bookkeeping Certificate with Career City College. Very good education structure. I did my course online, but always had a contact person, so never felt alone or helpless. It was worth it.
Vanessa Su
Marcy M
I completed the Accounting/Bookkeeping Certificate. I was so happy to have the option to take this program online and was able to complete it while working and being a busy mom. I found the information very useful and use it in my current position.
Roberta Becker
My college experience was amazing! The online delivery of the my course was flexible and convenient for me, learning could not have gone smoother. The course material was soo great and all the staff and instructors were very easy to communicate with. I loved every minute of my experience and highly recommend choosing this college for an exceptional educational experience.
Samaneh Mehrabi
Great experience of studying on my own pace. I studied Accounting and Bookkeeping in Career City College. The instructors were responding to emails very fast and the course content was so useful and practical. Thank you all!
Grace Almas
I highly recommend your school. It has a well organized course outline and the teachers are knowledgeably and easy to respond to.
Elise Kostiuk
I took a 6 month online Bookkeeping/Accounting course with them last year, 2024, a few months later I landed my dream job everything I learned from the college! The staff is all wonderful and helpful! The course was great, it was so great in fact I signed up for another one this year, 2025, the Human Resource certificate! The staff is still amazing and remembered me and everything about me! I have just begun my second class with them! As a returning student I am glad to be back studying with them!! I highly recommend Career City College in Kelowna!!
Manvir
Great hands-on learning experience
Danika Breckenridge
Wonder place, wonderful people ❤
Diana Padrigo Thambiaiah
Had a great learning experience. All the staff are very involved and supportive. I would recommend this school if you’re looking to upgrade your skills.
Sabine W.
Very friendly staff and teachers! I went through a couple staff changes that slowed my studies down a bit, but this is not worth taking a star away from my rating. The career adviser is absolutely amazing and very fast in responding to emails.
Michael Loewen
Great instructors and staff. Great program!
Brittany Spooner
I had a great experience with Career City College. The instructors were amazing and the course material was great.
SaintPeter Ori
Friendly and helpful staff. The courses are customized to meet the demands in the labour market. I found the courses very relevant in my job. It was an investment I was happy I made.
Akeem Stewart
I started looking at online accounting courses and I found Career City College. My experience with the course was great. I was reassured along the way and the teachers were very helpful.. I am very pleased with the school and course and my overall experience!
Emkay Kolsto
Wonderful courses. Staff are very friendly and always willing to help if you are ever unsure or stuck in an area. Lots of tools provided to help you. I always had questions, and the teachers responded quickly and provided documents to help you practice as well as understand the materials more.
It is also such a positive, encouraging environment.
Had a really pleasant time doing studies here.
Shayley McKee
Teachers were very helpful and so understanding. I had a rough year in my personal life & my teachers never gave up on me.
Monique Carignan
Friendly staff. Really good program if you are working as well as wanting to take courses. you work on your own time and create your own schedule. would recommend!
Bailey Riza
Great school especially for mature students who are working part time or have families. You can work at your pace and set your schedule. The instructors were easy to work with and the quality of the education was good as well.
Jacira Rocha Fortes
I just finished my Accounting & Bookkeeping course at Career City College. This was the best decision I have ever made. Great program!!! The instructors (specially Phillip Allums and Kerresa Wright) went above and beyond to help me during my journey, replying to my e-mails on time and calling regularly to follow up with my studies and keep me motivated. If you want to invest in your future, Career City College is the way to go. It is definitely worth every cent!!! Thank you instructors and staff!!!
William May
Great staff, informative course material, this has been one of the most important moments in my re-education. Thanks to all that helped me directly and indirectly.
I recommend this college for the great teaching from step one to the final step. Staff always helped when stuck or unsure of the steps to be taken.
By far one of the best experiences while being educated. Thanks again to everyone! Keep up the exceptional work!
Jessica James
I highly recommend Career City College. The instructors are informative, helpful, and very quick to respond if you ever have a concern or a question that needs to be answered. The courses are outlined clearly on the tasks that need to be completed. The information provided helped me grow and learn new things that will help me in my career search.
Thank you to Career City College for pushing me and thank you to all the wonderful instructors and staff that helped me along the way!
Just an overall positive experience!
Karla MacLennan
I had an amazing experience with the school and staff. I have learned more than I had expected to which will help me in my future endeavours. I’m very thankful I had such an amazing teacher throughout the whole course. When I needed a little push she was always able to give me one. My husband and I were starting our own small business and I was not sure where to start. This course gave me the confidence and knowledge that I needed.
Our Blog Posts
What Are the Pros and Cons of Being a Bookkeeper?
Learn more about the pros of being a bookkeeper, like job stability and career growth, as well as the cons, like tight deadlines and meticulous attention to detail. Read on to see if bookkeeping is the right career for you.
10 Reasons Why a Hospitality Management Diploma is a Smart Investment
A hospitality management diploma is a wise investment for anyone looking to succeed in the service sector. In this blog post, we’ll explore the top 10 reasons why a hospitality management diploma can give you a competitive edge in the industry.
What Can I Do with a Business Management Diploma?
From HR to digital marketing, explore the career paths that come with a Business Management Diploma. Learn about the skills you’ll acquire, the positions you can aspire to, and the impact a business management diploma can have on your professional growth.
Discover Our Other Programs
Accounting & Bookkeeping Certificate
Begin your career in accounting and bookkeeping, or upgrade your skills, by enrolling in our Accounting & Bookkeeping Certificate program.
Business Management Diploma – Human Resources
Discover your potential as a manager in human resources by enrolling in our Business Management Diploma - Human Resources program.
Office Administration Certificate
Discover the fundamentals of office administration and how to operate effectively in any workplace by enrolling in our Office Administration Certificate program.
We’re Here to Help
Fill out the form below to request more information, and one of our skilled Career Advisors will be in touch with you shortly. They can help advise you on career paths, provide program information, reserve you a seat, and process your application.
I understand that by submitting this form, I consent to be contacted by email, phone, text message, or any other form of communication by Career City College. My consent can be withdrawn at any time.