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Career City College

Hospitality Operations Certificate

Enroll in our online Hospitality Operations Certificate program to further your career today!

Take the first step towards your career in hospitality and tourism!

The demand for skilled hospitality professionals is soaring throughout Canada. 

Prepare for a thriving career in the hospitality and service industries with a comprehensive program designed to equip you with the knowledge and skills needed to excel. Dive into foundational principles that are the cornerstone of exceptional service, and master key aspects of hospitality management, including front office operations, housekeeping, and food and beverage management. Learn to create seamless guest experiences that leave a lasting impression while developing a deep understanding of the intricacies of day-to-day operations.

Sharpen your leadership and supervision abilities to drive success in fast-paced hospitality environments. From managing teams effectively to inspiring excellence, you’ll gain essential skills in team management and operational leadership that set you apart in the industry. Whether you’re passionate about creating unforgettable guest experiences or leading high-performing teams, this program lays the foundation for your success in the dynamic world of hospitality.

 

 
Online Courses
Designated Programs
Financial Assistance Available

Frequently Asked Questions

Make Informed Decisions, Clarify Any Doubts, And Ensure You Have The Best Possible Experience

Career City College is designated by the Private Training Institutions Branch (PTIB). Career City College has also been granted an Education Quality Assurance (EQA) designation, indicating our career college meets or exceeds provincial government standards for quality assurance and consumer protection. Furthermore, Career City College is a proud member of the National Association Of Career Colleges (NACC), ensuring our college meets the highest regulatory standards. These designations serve as a testament to our commitment to providing high-quality education, relevant training, and practical skills that prepare our students for successful careers.

Yes, all of Career City College’s programs are available online.

Yes, we have a dedicated FAO team to help guide students on their financial needs. Our Career Advisors will also assist you in discovering what scholarships may be available to you based on your circumstances. Please note that financial assistance is available for students that qualify. To determine your eligibility, please contact our Admissions Department.

At Career City College, we prepare our students for successful careers through hands-on training, an industry-aligned curriculum, and real-world experience. Our instructors are industry professionals, and our programs are designed with input from industry experts to ensure our graduates have the skills and knowledge employers are looking for. We also offer one-on-one career services to help students with job search strategies, resume writing, and interview skills.
At Career City College, you’ll experience several benefits that set us apart from other colleges. You can learn from anywhere in Canada with our online courses, providing flexibility and convenience. Our one-on-one instructional sessions with your teachers ensure you receive personalized attention, and our monthly program start dates allow you to begin studying when you’re ready. In addition, our program courses equip you with essential job-preparedness skills, and we offer assistance in finding financial aid and payment options (if eligible). Finally, our accelerated programs focus on the essentials, helping you enter the workforce faster.
Certainly! Career City College’s online programs let you learn from anywhere in Canada, allowing you to study at your own pace and on your own schedule.

Yes, this program is structured for self-paced learning. However, you must adhere to the set timeline to complete the program on time. If you have any questions or need to catch up on your studies, our teachers will assist you.

Yes, you’ll need a computer to access the online courses. Additional materials are also necessary to complete the course. Please fill out the request info form to receive a comprehensive list from one of our team members.

The exact cost of the certificate can be obtained by contacting us. Please fill out the request info form, and a Career Advisor will discuss the program’s tuition details with you.

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Is Our Hospitality Operations Certificate Right for You?

You Should Apply If

You are a good communicator
You have strong problem-solving skills
You enjoy working with others
You are a natural leader

Program Highlights

Discover What Makes Our Program Different

AH&LA Partnership

Our program is offered in collaboration with the American Hotel & Lodging Association, widely recognized as the preeminent leader in hospitality certification.

Designated Program

This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Online Courses

Each course in our Hospitality Operations Certificate program is offered online, letting you learn from anywhere in Canada.

24 Weeks Long

Our program focuses on the foundational skills of hospitality operations, cutting out unnecessary courses, and letting you upgrade your career after just 24 weeks of learning.

Hospitality Management Fundamentals

Our hospitality management diploma program covers front office management, housekeeping managemenet, food and beverage management, and more.
Hospitality Operations Diploma

Hospitality operations Certificate Career Outcomes

Average Wage (Canada: 2021-2022)

$25/hour

Number of Job Openings (Canada: 2022-2031)

43,400

Source: Job Bank of Canada

Is a Career in Hospitality Operations Right for You?

Take the Career City College “Hospitality Operations Career Training Readiness Quiz” to Find Out!

This fun quiz takes 3-minutes to complete and provides you with a personalized report! Learn your strengths, social styles, and what training and positions you’re best suited for.

Take the quiz

Why Choose Career City College?

We Guarantee Our Resources, Guidance, And Support Until You Are Successfully And Gainfully Employed

Online Learning

Learn from anywhere in Canada with online courses.

Flexible Schedules

Start studying when you want with monthly program start dates.

Financial Assistance

Get assistance in finding financial aid and payment options.*

Accelerated Programs

Enter the workforce faster with accelerated programs that focus on the essentials.

*Financial assistance is available for students who qualify. To determine your eligibility, please contact our Admissions Department.

Course Overview

✔ Acquire foundational knowledge and skills
necessary for excelling as a professional in the
hospitality and service industries.

✔ Define quality customer service solutions to meet
and exceed guest expectations while addressing
common challenges effectively.

✔ Develop essential management skills in front office,
housekeeping, and food and beverage operations
to ensure seamless guest experiences.

✔ Understand the fundamentals of supervision,
leadership, and team management in hospitality
environments to drive operational success.

✔Explore business aspects of lodging and food
service, emphasizing efficient and effective
operational practices

✔ Stay informed about hospitality trends and
interdependencies with the broader tourism sector
to maintain a competitive advantage.

✔ Stay current with hospitality and tourism industry trends,
enhancing work performance and fostering interdependent
relationships.

✔Leverage current technologies to enhance service
delivery and operational efficiency in hospitality
settings

✔ Promote ethical decision-making and sustainability
by addressing hospitality challenges with corporate
responsibility and environmental stewardship.

Courses

  • The Lodging and Food Service Industry

This course is designed to prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in various businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.

  • Supervision in the Hospitality Industry

    This course introduces students to the supervisory skills needed to succeed in a career in hospitality. Students will learn procedures for managing conflict; expanded information on motivation, including a discussion of onboarding; new information on the role of technology and social media in recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.

  • Leadership and Management in the Hospitality Industry

    This course teaches students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. It also provides a sense of diversity and cultural change. Practical information prepares future leaders to implement quality management tools to enhance guest service and increase profitability while helping them achieve great personal satisfaction in their work lives.

  • Managing Front Office Operations

    This course presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, particularly concerning the planning and evaluation of front office operations and human resources management. Front office procedures and management are placed within a hotel’s overall operation.

  • Managing Housekeeping Operations

    This course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.

  • Managing Service in Food and Beverage Operations

    This course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students will be introduced to responsible alcohol service, menu development, sanitation, safety, security, health and legal issues, and labour and revenue control considerations. In addition, students will be given an insight into the major market segments of onsite food and beverage management operations.

Prerequisites

  • ✔ Applicants must have completed grade 12 or equivalent or have mature student status (at least 19 years old).
    ✔ Applicants must demonstrate English proficiency through prior education in English at grade 10 level or higher or through an English language assessment (IELTS 5.5 or equivalent).  The approximate equivalent to other English evaluation tests may include Cambridge, Canadian Language Benchmarks, CELPIP TOEFL; Track Test (CEFR), and others.
  • Standardized Test Scores: IELTS (Academic) – 5.5+, TOEIC – 85, TOEFL iBT – 46-59, TOEFL PBT – 310, CELPIP = 6, Duolingo – 85-90, Eiken – Pre-1, Cambridge FCE+, CEFR (ie TrackTest) – B2, PTE – 43-50.

Job Opportunities

After graduating from our online Hospitality Management Diploma program, you will be able to embark on an exciting journey that promises unique experiences and the opportunity to travel and earn money along the way.

  • Front Desk Agent: Greet guests, handle check-ins, answer inquiries, manage payments and reservations.
  • Front Office Hotel Clerk: Register guests, manage front-desk tasks, ensure guest satisfaction, maintain hotel records.
  • Guest Service Agent: Provide assistance, resolve complaints, deliver information, ensure positive guest experiences.
  • Hotel Concierge: Offer recommendations, arrange reservations, plan itineraries, assist with special requests.
  • Hotel Receptionist: Welcome guests, answer calls, coordinate bookings, maintain front desk operations.
  • Reservation Clerk: Process bookings, handle inquiries, update reservation details, maintain accurate records.
  • Room Service Clerk: Take orders, deliver meals, ensure timely service, handle guest requests.
  • Casino Resort Worker: Assist customers, handle transactions, maintain cleanliness, support gaming operations, provide excellent service.
  • Ski Resort Worker: Help guests, operate lifts, maintain slopes, provide instructions, ensure visitor safety.
  • Guest House Assistant: Welcome visitors, prepare rooms, handle requests, assist with administrative tasks.

You can upgrade your position with previous hospitality work experience by developing operations management skills.

Source: Government of Canada

A young woman working on a notepad.

Program Tuition

Our Hospitality Management Diploma program is available for the following price.

Domestic Student

$8,990.00 (including GST)

International Student

$9,865.00 (including GST)

Please visit our finance page to learn more about the many options that can help fund your education.

Ready to Start Your Career in Hospitality & Tourism?
Apply Now

Student Success Stories

Irena T

Irena T

I finished the Office Asministration course. The course overally wasn't too complicated. Software learning was a real fun. All instructors are nice. They checked on me regularly. Separately I want to thank City Career College for supporting me as a Ukrainian with a great scholarship. I believe my certificate will start a new career in Canada🙂
Julia Harms

Julia Harms

Awesome staff! Definitely did the right choice to do my Accounting & Bookkeeping Certificate with Career City College. Very good education structure. I did my course online, but always had a contact person, so never felt alone or helpless. It was worth it.
Vanessa Su

Vanessa Su

Very nice and professional staffs and professors.
Marcy M

Marcy M

I completed the Accounting/Bookkeeping Certificate. I was so happy to have the option to take this program online and was able to complete it while working and being a busy mom. I found the information very useful and use it in my current position.
Roberta Becker

Roberta Becker

My college experience was amazing! The online delivery of the my course was flexible and convenient for me, learning could not have gone smoother. The course material was soo great and all the staff and instructors were very easy to communicate with. I loved every minute of my experience and highly recommend choosing this college for an exceptional educational experience.
Samaneh Mehrabi

Samaneh Mehrabi

Great experience of studying on my own pace. I studied Accounting and Bookkeeping in Career City College. The instructors were responding to emails very fast and the course content was so useful and practical. Thank you all!
Grace Almas

Grace Almas

I highly recommend your school. It has a well organized course outline and the teachers are knowledgeably and easy to respond to.
Elise Kostiuk

Elise Kostiuk

I took a 6 month online Bookkeeping/Accounting course with them last year, 2024, a few months later I landed my dream job everything I learned from the college! The staff is all wonderful and helpful! The course was great, it was so great in fact I signed up for another one this year, 2025, the Human Resource certificate! The staff is still amazing and remembered me and everything about me! I have just begun my second class with them! As a returning student I am glad to be back studying with them!! I highly recommend Career City College in Kelowna!!
Manvir

Manvir

Great hands-on learning experience
Danika Breckenridge

Danika Breckenridge

Wonder place, wonderful people ❤
Diana Padrigo Thambiaiah

Diana Padrigo Thambiaiah

Had a great learning experience. All the staff are very involved and supportive. I would recommend this school if you’re looking to upgrade your skills.
Sabine W.

Sabine W.

Very friendly staff and teachers! I went through a couple staff changes that slowed my studies down a bit, but this is not worth taking a star away from my rating. The career adviser is absolutely amazing and very fast in responding to emails.
Michael Loewen

Michael Loewen

Great instructors and staff. Great program!
Brittany Spooner

Brittany Spooner

I had a great experience with Career City College. The instructors were amazing and the course material was great.
SaintPeter Ori

SaintPeter Ori

Friendly and helpful staff. The courses are customized to meet the demands in the labour market. I found the courses very relevant in my job. It was an investment I was happy I made.
Akeem Stewart

Akeem Stewart

I started looking at online accounting courses and I found Career City College. My experience with the course was great. I was reassured along the way and the teachers were very helpful.. I am very pleased with the school and course and my overall experience!
Emkay Kolsto

Emkay Kolsto

Wonderful courses. Staff are very friendly and always willing to help if you are ever unsure or stuck in an area. Lots of tools provided to help you. I always had questions, and the teachers responded quickly and provided documents to help you practice as well as understand the materials more. It is also such a positive, encouraging environment. Had a really pleasant time doing studies here.
Shayley McKee

Shayley McKee

Teachers were very helpful and so understanding. I had a rough year in my personal life & my teachers never gave up on me.
Monique Carignan

Monique Carignan

Friendly staff. Really good program if you are working as well as wanting to take courses. you work on your own time and create your own schedule. would recommend!
Bailey Riza

Bailey Riza

Great school especially for mature students who are working part time or have families. You can work at your pace and set your schedule. The instructors were easy to work with and the quality of the education was good as well.
Jacira Rocha Fortes

Jacira Rocha Fortes

I just finished my Accounting & Bookkeeping course at Career City College. This was the best decision I have ever made. Great program!!! The instructors (specially Phillip Allums and Kerresa Wright) went above and beyond to help me during my journey, replying to my e-mails on time and calling regularly to follow up with my studies and keep me motivated. If you want to invest in your future, Career City College is the way to go. It is definitely worth every cent!!! Thank you instructors and staff!!!
William May

William May

Great staff, informative course material, this has been one of the most important moments in my re-education. Thanks to all that helped me directly and indirectly. I recommend this college for the great teaching from step one to the final step. Staff always helped when stuck or unsure of the steps to be taken. By far one of the best experiences while being educated. Thanks again to everyone! Keep up the exceptional work!
Jessica James

Jessica James

I highly recommend Career City College. The instructors are informative, helpful, and very quick to respond if you ever have a concern or a question that needs to be answered. The courses are outlined clearly on the tasks that need to be completed. The information provided helped me grow and learn new things that will help me in my career search. Thank you to Career City College for pushing me and thank you to all the wonderful instructors and staff that helped me along the way! Just an overall positive experience!
Karla MacLennan

Karla MacLennan

I had an amazing experience with the school and staff. I have learned more than I had expected to which will help me in my future endeavours. I’m very thankful I had such an amazing teacher throughout the whole course. When I needed a little push she was always able to give me one. My husband and I were starting our own small business and I was not sure where to start. This course gave me the confidence and knowledge that I needed.
Stephanie Saccucci

Stephanie Saccucci

Very happy that I chose Career City College for upgrading my schooling in a course that was specific to acquiring my goals in the workplace. The learning platforms were easy to operate and if I needed help they were only one email/call away.
Kenny Myers

Kenny Myers

As an immigrant, this was my first introduction to the Canadian school/continuing education system. I made the best choice in choosing City Career College. I can say enough about the program. However, the real rockstars for me were the staff member I interacted with. Carrie and Donna, redefined the meaning of above and beyond. Always courteous, prompt and willing. They made a major difference for me. They were the catalysts for my success.
Carol Archie

Carol Archie

The service provided by the whole team at CCC was AMAZING!! The welcoming atmosphere and the support provided was what helped me to keep pushing myself to complete my program. Especially through these every trying times. Great job CCC 😊👍 Thank you CCC for the support, and step-by-step assistance provided to me from day one-I couldn’t have done it without you!
Rosa Selig

Rosa Selig

My overall experience with CCC was much more than I could have envisioned. When I made the decision to further upgrade my education, it was with much thought, research and consideration-but then I had to choose the right school to help me achieve my goal. From the first initial phone call to my enrolment and the final call, I never felt alone on my journey. It was without saying, a positive and empowering experience. Thank you CCC for the support, and step-by-step assistance provided to me from day one-I couldn’t have done it without you!
Cherique Babel Camay

Cherique Babel Camay

I have had a great time learning during the past 6 months. The instructors are very helpful and you can easily get hold of them when you need them during class hours. The lessons are sometimes complicated but it is just a part of the challenge. All in all, I learned a lot and I am proud that Career City College was the school that I had chosen when I took my course.
Sisko Stewart

Sisko Stewart

I have really enjoyed my studies with Career City College. It has been super convenient to be able to have well structured courses that have made studying and learning online and from home a breeze. The instructors are all extremely friendly and always reply with good help and patience in a very timely matter. The layout of platforms to work from is very organized and easy to use. I would recommend Career City College to anyone who wants to get through studies online with great teachers and student services at your side.
View More Reviews

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We’re Here to Help

Fill out the form below to request more information, and one of our skilled Career Advisors will be in touch with you shortly. They can help advise you on career paths, provide program information, reserve you a seat, and process your application.

How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?
How much is tuition?
When does the program start?
Am I eligible for financial aid?
What are my career prospects?

I understand that by submitting this form, I consent to be contacted by email, phone, text message, or any other form of communication by Career City College. My consent can be withdrawn at any time.