Start Your Career in Hospitality and Tourism
Prepare for opportunities in hospitality, tourism, guest services, and hotel operations with Career City College’s Hospitality Operations Certificate. This program covers hospitality fundamentals including front office operations, housekeeping management, food and beverage services, customer service, and hospitality supervision. You will learn how hospitality businesses create positive guest experiences while exploring the daily operations that support hotels, resorts, restaurants, and other hospitality environments.
AHLA Partnership
Front Office Operations
Hospitality Business Operations
Hospitality Industry Fundamentals
Housekeeping & Food Services
Hospitality Technology & Operations
Guest Service & Customer Experience
Leadership & Team Supervision
Ethical & Sustainable Hospitality Practices
career
city
Is Our Hospitality Operations Certificate Right for You?
You are a good communicator
You have strong problem-solving skills
You enjoy working with others
You are a natural leader
Course Overview
Career City College’s Hospitality Operations Certificate prepares students for a thriving career in the hospitality and service industries with a comprehensive program designed to equip you with the knowledge and skills needed to excel. Dive into foundational principles that are the cornerstone of exceptional service, and master key aspects of hospitality management, including front office operations, housekeeping, and food and beverage management. Learn to create seamless guest experiences that leave a lasting impression while developing a deep understanding of the intricacies of day-to-day operations.
Sharpen your leadership and supervision abilities to drive success in fast-paced hospitality environments. From managing teams effectively to inspiring excellence, you’ll gain essential skills in team management and operational leadership that set you apart in the industry. Whether you’re passionate about creating unforgettable guest experiences or leading high-performing teams, this program lays the foundation for your success in the dynamic world of hospitality.
Pre-Requisites
- Applicants must have completed grade 12 or equivalent or have mature student status (at least 19 years old).
- Applicants must demonstrate English proficiency through any one of the following:
- Completion of grades 9-11, including English 11 with a grade of ‘C’ or higher from a country where English is one of the principal languages; or
- Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction; or
- Provide verified results for one of the English language proficiency tests listed below. Test results must be dated no more than two years before the start date of
the program.
- IELTS Academic: overall score of 5.5 or higher.
- CAEL Test: overall score of 40 or above
- Duolingo English Test: overall score of 95 or above
- TOEFL iBT – 46 or above
- CELPIP: Minimum scores – Listening-6 Speaking-6 Reading-5 Writing-5
- Eiken – Pre-1
- Cambridge FCE+ – 160 or C | Cambridge Linguaskill – B2 or above
- PTE – 43 or above
- iTEP Academic – 3.5 or above
Course Breakdown
BMH261 – The Lodging and Food Service IndustryThis course is designed to prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in various businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.
BMH472 – Supervision in the Hospitality IndustryThis course introduces students to the supervisory skills needed to succeed in a career in hospitality. Students will learn procedures for managing conflict; expanded information on motivation, including a discussion of onboarding; new information on the role of technology and social media in recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.
BMH338 – Leadership and Management in the Hospitality IndustryThis course teaches students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. It also provides a sense of diversity and cultural change. Practical information prepares future leaders to implement quality management tools to enhance guest service and increase profitability while helping them achieve great personal satisfaction in their work lives.
BMH250 – Managing Front Office OperationsThis course presents a systematic approach to front office procedures by detailing business flow through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, particularly concerning the planning and evaluation of front office operations and human resources management. Front office procedures and management are placed within a hotel’s overall operation.
BMH304 – Managing Housekeeping OperationsThis course is designed to provide students with the principles of housekeeping management as they apply specifically to the hospitality industry.
BMH349 – Managing Service in Food and Beverage OperationsThis course prepares students with the knowledge to oversee the provision of quality dining service and to meet the challenges facing professional managers. Students will be introduced to responsible alcohol service, menu development, sanitation, safety, security, health and legal issues, and labour and revenue control considerations. In addition, students will be given an insight into the major market segments of onsite food and beverage management operations.
Job Opportunities
After graduating from our online Hospitality Management Diploma program, you will be able to embark on an exciting journey that promises unique experiences and the opportunity to travel and earn money along the way.
Front Desk Agent: Greet guests, handle check-ins, answer inquiries, manage payments and reservations.
Front Office Hotel Clerk: Register guests, manage front-desk tasks, ensure guest satisfaction, maintain hotel records.
Guest Service Agent: Provide assistance, resolve complaints, deliver information, ensure positive guest experiences.
Hotel Concierge: Offer recommendations, arrange reservations, plan itineraries, assist with special requests.
Hotel Receptionist: Welcome guests, answer calls, coordinate bookings, maintain front desk operations.
Reservation Clerk: Process bookings, handle inquiries, update reservation details, maintain accurate records.
Room Service Clerk: Take orders, deliver meals, ensure timely service, handle guest requests.
Casino Resort Worker: Assist customers, handle transactions, maintain cleanliness, support gaming operations, provide excellent service.
Ski Resort Worker: Help guests, operate lifts, maintain slopes, provide instructions, ensure visitor safety.
Guest House Assistant: Welcome visitors, prepare rooms, handle requests, assist with administrative tasks.
You can upgrade your position with previous hospitality work experience by developing operations management skills.
Source: Government of Canada
Learning Model
Asynchronous Online Learning:
Students can access online learning platforms 24 hours a day, seven days a week. There are no set classes or times to log in, so students can complete 20 hours of studying per week around their schedule.
Tuition Details
Our Hospitality Operations Certificate is available for the following price.
Domestic Student
$9,380.00
International Student
$9,630.00
All prices include books, materials, and GST.
Please visit our Finance Page to learn more about the many options that can help fund your education.
Financial Aid Options
Government Student Loans
The provincial and federal governments provide student loans! Loan amounts may vary depending on individual circumstances.*
Contact us today to learn what government student loans you are eligible for!
*Financial assistance is available for students that qualify. To determine your eligibility, please contact our Admissions Department.
Personal Funding Options
Don’t put your career on hold due to a lack of funding
There are many personal funding options available to you.
Contact us today to learn what personal funding options may be best for you
Public Funding Options
There are many public funding options available to you.
Contact us today to learn what public funding options may be best for you!
Why Choose Career City College
Flexible learning, experienced instructors, and career-focused programs built for real-world success.
Learn
online
Study anytime, anywhere with easy-to-access online learning
Designated College
Career City College is regulated by the Private Training Institutions Regulatory Unit (PTIRU)
Study Anywhere in Canada
Learn from any province with fully online accessibility
Instructor Supported
Receive one-on-one support as needed by booking an instructor
Learn, Earn, Return
Graduates can upgrade skills while balancing work and life
Monthly Start Dates
Join most programs any month throughout the year
Career-Focused College
Career-focused program tailored to
today’s job market
Career Service Support
A Career Services Specialist works with you on your job search and career readiness.
